FAQ

RETURNS & EXCHANGES

REFUNDS?

PLEASE NOTE: WE DO NOT REFUND PURCHASES, ONLY EXCHANGE.

WE TAKE PRIDE IN OUR PARTNERSHIPS AND CUSTOMER SATISFACTION. THE PRODUCTS WE REPRESENT ARE ALL INDUSTRY LEADERS, TOP OF THE LINE HOMIES.

IF YOU WOULD LIKE TO RETURN AND EXCHANGE YOUR PURCHASE, PLEASE CONTACT US THROUGH OUR CONTACT FORM AND WE WILL BE HAPPY TO ASSIST YOU.

PLEASE INCLUDE: YOUR NAME, ADDRESS, SIZE, INVOICE # AND THE REASON FOR RETURN. PLEASE NOTE, WE DO NOT REFUND, ONLY EXCHANGE.

EXCHANGES ARE SUBJECT TO PRODUCT AVAILABILITY, WITHIN 30 DAYS OF PURCHASE DATE, AND MUST BE IN NEW CONDITION WITH TAGS AND ORIGINAL PACKAGING PRESENT. IF THE RETURN IS DENIED THE CUSTOMER IS SUBJECT TO PAY FOR PRODUCT BEING RETURNED.

ORDERS, PAYMENY, & SHIPMENTS

DELIVERY CHARGES

DELIVERY CHARGES ARE BASED OFF OF YOUR SHIPPING ADDRESS & ITEMS BEING ORDERED.

How Long Will It Take To Get My Package?

DELIVERIES WILL OCCUR 1-4 BUSINESS DAYS AFTER YOUR ORDER HAS BEEN PROCESSED.

SHIPPING TIMES WILL DEPEND ON WHICH FORM OF DELIVERY SERVICE YOU HAVE SELECTED DURING CHECKOUT.

SELECTING A FASTER SHIPPING METHOD DOES NOT SPEED UP PROCESSING TIME BUT DOES ACCELERATE THE TRANSIT TIME ONCE SHIPPED.

Is Buying On-Line Safe?

WE ARE SSL SECURED SO REST ASSURED, YOUR CREDIT CARD INFORMATION WILL BE 100% PROTECTED AND INSURED.

What Payment Methods Are Accepted?

AT THIS TIME, WE ARE ACCEPTING, VISA, MASTERCARD & PAYPAL PAYMENTS.

WHAT HAPPENS AFTER ORDERING?

ONCE PAYMENT HAS BEEN ACCEPTED AND CONFIRMED, WE WILL THEN PROCESS YOUR ORDER AND BEING THE SHIPPING PROCESS.

A TRACKING NUMBER WILL BE SUPPLIED TO YOUR ORDER AND AN EMAIL WILL BE SENT OUT TO YOU WITH THE TRACKING DETAILS.

WHOLESALE

WHOLESALE INQUIRIES

DO YOU WANT TO PROMOTE AND SELL CROOKED CLUBHOUSE IN YOUR RETAIL LOCATION?

TO HELP US BETTER UNDERSTAND YOUR BUSINESS, PLEASE PROVIDE US WITH THE NAME AND LOCATION OF YOUR STORE(S), PICTURES OF YOUR STORE(S), AND OTHER BRANDS YOU CARRY.

IF YOU ARE AN ONLINE BUSINESS, PLEASE SPECIFY THE URL OF YOUR WEBSITE

EMAIL THIS INFORMATION TO JOHN@CROOKEDCLUBHOUSE.COM

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS.

WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM.

EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES.

CONSENT

HOW DO YOU GET MY CONSENT?

WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, and or JOIN THE CLUB, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY.

IF WE ASK FOR YOUR PERSONAL INFORMATION FOR A SECONDARY REASON, LIKE MARKETING, WE WILL EITHER ASK YOU DIRECTLY FOR YOUR EXPRESSED CONSENT, OR PROVIDE YOU WITH AN OPPORTUNITY TO SAY NO.

HOW DO I WITHDRAW MY CONSENT?

IF AFTER YOU OPT-IN, YOU CHANGE YOUR MIND, YOU MAY WITHDRAW YOUR CONSENT FOR US TO CONTACT YOU, FOR THE CONTINUED COLLECTION, USE OR DISCLOSURE OF YOUR INFORMATION, AT ANYTIME, BY CONTACTING US AT INFO@CROOKEDCLUBHOUSE.COM

DISCLOSURE

WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.

PAYMENT:

IF YOU CHOOSE A DIRECT PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE, THEN our online provider STORES YOUR CREDIT CARD DATA. IT IS ENCRYPTED THROUGH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS). YOUR PURCHASE TRANSACTION DATA IS STORED ONLY AS LONG AS IS NECESSARY TO COMPLETE YOUR PURCHASE TRANSACTION. AFTER THAT IS COMPLETE, YOUR PURCHASE TRANSACTION INFORMATION IS DELETED.

ALL DIRECT PAYMENT GATEWAYS ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.

PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS.

THIRD-PARTY SERVICES

IN GENERAL, THE THIRD-PARTY PROVIDERS USED BY US WILL ONLY COLLECT, USE AND DISCLOSE YOUR INFORMATION TO THE EXTENT NECESSARY TO ALLOW THEM TO PERFORM THE SERVICES THEY PROVIDE TO US.

HOWEVER, CERTAIN THIRD-PARTY SERVICE PROVIDERS, SUCH AS PAYMENT GATEWAYS AND OTHER PAYMENT TRANSACTION PROCESSORS, HAVE THEIR OWN PRIVACY POLICIES IN RESPECT TO THE INFORMATION WE ARE REQUIRED TO PROVIDE TO THEM FOR YOUR PURCHASE-RELATED TRANSACTIONS.

FOR THESE PROVIDERS, WE RECOMMEND THAT YOU READ THEIR PRIVACY POLICIES SO YOU CAN UNDERSTAND THE MANNER IN WHICH YOUR PERSONAL INFORMATION WILL BE HANDLED BY THESE PROVIDERS.

IN PARTICULAR, REMEMBER THAT CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED IN A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED.

AS AN EXAMPLE, IF YOU ARE LOCATED IN CANADA AND YOUR TRANSACTION IS PROCESSED BY A PAYMENT GATEWAY LOCATED IN THE UNITED STATES, THEN YOUR PERSONAL INFORMATION USED IN COMPLETING THAT TRANSACTION MAY BE SUBJECT TO DISCLOSURE UNDER UNITED STATES LEGISLATION, INCLUDING THE PATRIOT ACT.

ONCE YOU LEAVE OUR STORE’S WEBSITE OR ARE REDIRECTED TO A THIRD-PARTY WEBSITE OR APPLICATION, YOU ARE NO LONGER GOVERNED BY THIS PRIVACY POLICY OR OUR WEBSITE’S TERMS OF SERVICE.

LINKS

WHEN YOU CLICK ON LINKS ON OUR STORE, THEY MAY DIRECT YOU AWAY FROM OUR SITE. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS.

SECURITY

TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED.

IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.

AGE OF CONSENT

BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.

CHANGES TO PRIVACY POLICY

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT.

IF OUR STORE IS ACQUIRED OR MERGED WITH ANOTHER COMPANY, YOUR INFORMATION MAY BE TRANSFERRED TO THE NEW OWNERS SO THAT WE MAY CONTINUE TO SELL PRODUCTS TO YOU.
Loading...